Citadel Computing Inc. (“Citadel,” “we,” “us,” or “our”) operates under a global privacy-first philosophy and adheres to the highest standards of corporate, technological, and legal compliance. This page outlines our Terms of Service, legal disclosures, cookie policy, and compliance commitments to help you understand your rights and our obligations when you engage with our services.

1. Terms of Service

1.1 Acceptance of Terms

By accessing or using our website, submitting an inquiry, or engaging in services offered by Citadel, you agree to be bound by these Terms of Service. If you do not agree, you must discontinue use immediately.

1.2 Eligibility

Our services are intended for individuals aged 18 or older and organizations operating within applicable legal frameworks. Clients must comply with all laws and regulations in their jurisdiction.

1.3 Service Integrity & Limitations

Citadel provides privacy, hosting, corporate anonymity, communication encryption, proxy registrations, virtual services, and payment solutions. While we uphold strict privacy and security measures, no digital service can guarantee absolute invulnerability.

Services are provided on an “as-is” and “as-available” basis. We reserve the right to modify or discontinue services with or without notice in cases of compliance requirements, system updates, or risk assessment outcomes.

1.4 User Responsibilities

Clients agree not to:

• Use Citadel services for illegal activities in any jurisdiction
   
• Submit false or misleading information when legally required documents must be accurate
   
• Attempt to bypass, reverse engineer, or disrupt Citadel’s systems
   
• Misuse anonymity services (nominee, proxy, virtual offices) for unlawful harm
   

Violations may result in suspension or termination of services.

1.5 Confidentiality & Security

Citadel maintains strict confidentiality regarding all client interactions. All data stored or transmitted through Citadel’s systems is encrypted. Access is restricted internally on a zero-trust basis.

1.6 Billing & Payments

Clients agree to pay fees for services as invoiced.
Citadel may suspend services for non-payment, fraudulent activity, or compliance-related concerns.

1.7 Limitation of Liability

To the fullest extent permitted by law:

• Citadel is not liable for indirect, incidental, or consequential damages.
   
• Citadel is not liable for third-party failures, system outages, regulatory actions, or client misuse.
   

Our liability is limited to the amount paid to Citadel for the services rendered in the 3 months preceding the claim.

1.8 Governing Law

These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law provisions.

1.9 Changes to Terms

Citadel may update these Terms as required. Continued use of our services signifies acceptance of any updated terms.

2. Legal Disclosures

2.1 No Legal or Financial Advice

Citadel does not provide legal, financial, or tax advice.
Clients must consult with licensed professionals before making decisions related to:

• Corporate structuring
   
• Nominee appointments
   
• International domain registrations
   
• Payment processing or merchant activity
   

Our services support privacy and operational security, but compliance remains the client’s responsibility.

2.2 Regulatory Obligations

Certain services—particularly payment processing, corporate filings, and international registrations—may require identity verification or documentation to remain compliant with global regulations (AML, KYC, PCI DSS, etc.).

When this is required, we will request the minimum information necessary and apply full confidentiality and encryption during the process.

2.3 Lawful Cooperation

Citadel will only disclose information when legally obligated, and only after confirming the validity and jurisdiction of the request.
We will never voluntarily share, sell, or distribute client data.

3. Cookie Policy

3.1 Minimal Use of Cookies

Citadel’s website uses only essential and strictly functional cookies required to:

• Maintain secure sessions
   
• Protect against malicious activity
   
• Improve website performance
   
• Preserve form submission integrity
   

We do not use:

• Advertising cookies
   
• Tracking cookies
   
• Behavioral analytics cookies
   
• Third-party marketing cookies
   

3.2 Types of Cookies We Use

• Security Cookies: Prevent unauthorized access, brute-force attempts, and session hijacking.
   
• Functional Cookies: Maintain user session states and preferences for secure portal access.
   
• Performance Cookies: Provide anonymized analytics necessary for site optimization, with no user profiling.
   

3.3 Managing Cookies

You may disable cookies through your browser settings, but doing so may impair functionality and security.

4. Compliance Commitments

Citadel upholds and exceeds global privacy and compliance standards. Our commitments include:

4.1 GDPR (General Data Protection Regulation)

We comply with GDPR principles, including:

• Data minimization
   
• Purpose limitation
   
• Encryption of personal data
   
• Right of access, deletion, and portability
   
• Lawful, clear, and transparent processing
   

4.2 ePrivacy & International Privacy Standards

Citadel respects EU ePrivacy guidelines and similar global frameworks regarding:

• Consent
   
• Cookie usage
   
• Metadata protection
   
• Secure communications
   

4.3 PCI DSS for Payment Processing

EFX Payments complies with PCI DSS standards for:

• Cardholder data security
   
• Fraud protection
   
• Secure payment gateways
   

4.4 Anti-Money Laundering (AML) & Know Your Customer (KYC)

When legally required, we perform minimal, controlled, private identity verification.
We do not conduct unnecessary data collection and support pseudonymity wherever permitted.

4.5 Zero-Trust Architecture

Citadel’s systems operate on:

• Strict access controls
   
• Encryption at rest and in transit
   
• Internal activity logging for security
   
• Compartmentalization of sensitive data
   

4.6 International Compliance

We evaluate and adhere to relevant laws in jurisdictions where clients operate, including:

• U.S. privacy laws
   
• UK GDPR
   
• Canadian PIPEDA
   
• Australian Privacy Principles
   
• APAC regional regulations
   

5. Contact for Compliance Requests

For compliance inquiries, data access requests, or legal matters use our secure messaging platform by clicking this link.